Multilingual Visitor Hotline (24H) on new coronavirus.
Dear Travelers to Japan,
Japan National Tourism Organization (JNTO) operates a visitor
hotline 24 hours a day, 365 days a year.
Please feel free to call for tourist information or assistance in case
of accidents or emergencies including new coronavirus.
Support is available in English, Chinese, and Korean.
Questions and answers about problems you may encounter
What should I do if I lose my passport?
Report to the police promptly, and at the same time, apply for the reissue of a new passport to the Japanese Embassy or Consulate.
The following are necessary for the reissue of a new passort
Photo, certificate of lost passport (to be issued by the police), passport number, and date of issuance.
What should I do if I get ill unexpectedly, or injured?
First, you should calm down, and explain your condition to persons nearby, or call 119 when you need an ambulance.
*By calling 119, you will be connected to a fire department headquarters having jurisdiction, or the nearest fire department. Explain calmly whether you have encountered an accident, or you or somebody else has been suddenly taken ill. Tell your address, landmarks to reach there, the conditions of patients, their genders, and whether they have personal physicians.
What should I do if I encounter a crime or an accident?
Call 110 immediately.
*Upon dialing 110 anywhere in Aomori Prefecture, you will be connected to the police headquarters in Aomori City. (If you call 110 by cellular phone and the like in an area near the prefectural border, you may be connected to a police dispatcher.)
Considerations when calling 110
By calling 110, you will be connected to a policeman or policewoman who will ask you some questions in the order of greater importance, so you should calm down and reply accurately and loudly.
When you go to a clinic or hospital
- If you do not understand Japanese, take somebody with you who can speak Japanese whenever possible. It is advisable to contact in advance because, even in hospital with foreign-language-speaking doctors, they may be off-duty, or receptionists may not be able to speak foreign languages.
- There is a medical insurance system to alleviate patients burdens to pay medical expenses in case one gets ill or injured. You should take the medical insurance as early as possible.
- In case your daily life or medical treatment is limited for religious or other reasons, please explain to your doctor when you see him or her.
The following are necessary when receiving medical care
- Insurance card,
- cash (only cash accepted to pay for medical care),
- passport, and
- memo on your address, phone number, etc.
It is recommended that you bring a card that describes your address, phone number, and the like so that unnecessary difficulties will be eliminated at the time of reception. It is also recommended that you bring a memo on your prominent symptoms so that it will help your doctor give a diagnosis, and help your doctor’s fee to be decided at the counter.
Hospitals with foreign-language-speaking doctors in Aomori Prefecturehttp://www.qq.pref.aomori.jp/QQ02TPGISR/ACTBQQ02TPGISR01.do
When making a phone call to Japan directly from overseas
[Example: When making a phone call to Japan at 017-123-4567]
81(Japan’s country number)-17(area code without zero)-1234567(the other party’s phone number)
When making a phone call in Japan
[Example: When making a phone call at 017-123-4567 in Japan]
017(area code without zero)-1234567(the other party’s phone number)